28 Day Risk-Free Trial

Last Updated: February 2026

Experience Peace of Mind, Risk-Free.

We want you to experience the full power of the Pup ID Active Recovery System with zero stress. We are so confident in the durability of our hardware and the effectiveness of our recovery tech that we back every new membership with a 28-Day Risk-Free Trial.

How it Works

  • The Window: Your 28-day trial begins the moment you activate your membership. This gives you 28 days to see for yourself just how much value Pup ID’s safety net and Active Recovery System provide for your pack.
  • The Guarantee: If you find the system isn’t the right fit for your pup, you can cancel your membership within this 28-day window for a full refund of your initial subscription fee.
  • First-Time Members: To ensure we can keep this offer available for everyone, the 28-Day Risk-Free Trial is exclusive to first-time members. Subsequent memberships or re-activations are not eligible for a trial refund.
  • No Questions Asked: We want the Pup ID community to be built on trust. If you aren’t satisfied, we won’t make you jump through hoops to cancel. This applies to both our monthly and annual billing options.

Shipping & Hardware

Because we provide the physical tags for free, please note that shipping and handling costs are non-refundable once the tags have been dispatched. This allows us to continue providing free, high-quality, reinforced metal hardware to dogs all across Australia.

Ready to Protect Your Pack?

Join the Aussie owners who trust Pup ID to keep their best friends safe and ensure they always find their way home.